Support

Welcome to the TeleMD Support Center

We’re here to help you get the most out of our platforms.

Contact Support

Apps and Platforms We Support

1. PointClickCare Notes Manager App

Our Notes Manager app allows providers to create progress notes in their EMRs and have them automatically delivered to the PointClickCare EMR used by nursing homes.

We also provide direct support to nursing homes and other PCC customers of the app if progress notes fail to sync or deliver properly.

Common Support Topics:

  • Notes Manager installation and setup
  • Delivery issues with PointClickCare
  • Troubleshooting failed or delayed syncs
  • Secure PHI handling during transfers
  • Nursing home staff support if delivery fails
  • Marketing purposes, unless you give written authorization.
  • Sale of your information.

2. TeleMD Visit App (Telehealth Platform)

Our secure telehealth platform connects patients with licensed healthcare providers for remote consultations.

Common Support Topics:

  • Account setup and login help
  • Scheduling and joining appointments
  • Video/audio troubleshooting
  • Integrating into Provider EMR
  • Patient privacy and HIPAA compliance questions